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Contact Us

Thank you for taking the time to share your thoughts, suggestions and questions about Kiehl’s Finest Apothecary Skincare! Our online customer service team is ready to be of assistance. In order for us to help you best, please fill in the form below and we will reply to you as soon as possible. Kiehl’s Online Customer Service Business Hours are from Monday to Friday, 10:00am to 6:00pm. All enquiries will be responded to within the next working day, or 2 working days if you enquiry was dropped over the weekend or on public holidays.
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Please be informed online order delivery may take up 5 to 10 working days during this MCO period; a tracking number notification email will be sent when parcel is shipped. We sincerely appreciate your patience and understanding as we are committed to serving you.
For specific product's feedback, please fill in the fields below as well as the fields above.
Your personal data including your name and contact details which you have provided to Kiehl's by L’Oreal Malaysia Sdn. Bhd. (hereinafter referred to as "we" or "us" or "our") in this website ("Personal Data") will be recorded, stored and otherwise processed by us for obtaining your feedback in relation to our goods and services, advertising, marketing, communication, conducting market surveys, trend analysis, processing your membership application or registration under our loyalty program and our other legitimate business purposes ("Purpose").

Please be informed that your Personal Data may be disclosed to our affiliates, service providers and relevant business partners such as public relations agencies, market research firms, advertising agencies (if any) for the Purpose and as permitted by applicable data privacy laws. In addition, you will appreciate that we are part of the L'Oreal Group which operates in multiple jurisdictions. Accordingly, access to the Personal Data may be granted to other entities within the L'Oreal Group and may be transferred out of Malaysia for their processing of your Personal Data for any of the foregoing Purpose, if required.

You may request for access to or correction of the Personal Data or limit the processing of the Personal Data at any time hereafter by submitting such request to us via e-mail to Customer Advisory ([email protected]) or telephone at 1-300-22-2232. Please note that it will be necessary for you to provide all of the Personal Data, without which we will not be able to process the same for the Purpose including our obtaining your feedback. By submitting your Personal Data in this website, you consent to the processing and transfer (if required) of your Personal Data by us.
Maklumat peribadi anda termasuk nama anda dan butir-butir hubungan yang anda berikan kepada Kiehl's oleh L'Oreal Malaysia Sdn. Bhd. (selepas ini dirujuk sebagai "kita" atau "kami") dalam laman web ini ("Data Peribadi") akan direkodkan, disimpan dan diproses oleh kami untuk mendapatkan maklumbalas anda berkenaan barangan dan perkhidmatan kami, pengiklanan, pemasaran, komunikasi, kaji selidik kelakuan pasaran, analisis trend, memproses permohonan keahlian atau pendaftaran anda di bawah program kesetiaan kami dan tujuan perniagaan sah kami yang lain ("Tujuan").

Sila ambil maklum bahawa Data Peribadi anda boleh didedahkan kepada anggota sekutu kami, pembekal perkhidmatan dan rakan perniagaan yang berkaitan seperti agency perhubungan awam, firma penyelidik pasaran, agency pengiklanan (jika ada) bagi Tujuan tersebut dan sebagaimana yang dibenarkan oleh undang-undang privasi data. Selain itu, adalah dimaklumkan bahawa kami adalah sebahagian daripada Kumpulan L'Oreal yang beroperasi di negara-negara lain. Oleh itu, akses kepada Data Peribadi anda mungkin diberikan kepada entiti lain dalam Kumpulan L'Oreal dan boleh dipindahkan ke luar Malaysia untuk pemprosesan Data Peribadi anda bagi mana-mana Tujuan yang disebut terdahulu, jika diperlukan.

Anda boleh meminta akses kepada atau pembetulan Data Peribadi anda atau menghadkan pemprosesan Data Peribadi pada bila-bila masa selepas ini dengan mengemukakan permintaan itu kepada kami melalui e-mel kepada Perhidmatan Pelanggan ([email protected]) atau telefon di 1-300-22-2232. Sila ambil perhatian adalah perlu untuk anda memberi Data Peribadi anda kerana tanpa Data Peribadi tersebut kami tidak dapat memproses Data Peribadi anda untuk Tujuan di atas termasuk mendapat maklumbalas anda. Dengan mengemukakan Data Peribadi anda di dalam laman web ini, anda bersetuju dengan pemprosesan dan pemindahan (jika perlu) Data Peribadi anda oleh kami.
* I hereby consent to the Processing of my Personal Data for the above Purpose and agree to the terms in this Data Protection and Privacy Policy Notice.
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Kiehl's Rewards


When you become a Rewards member, your purchases earn you complimentary treats, exclusive offers, and surprise gifts.MORE REWARDS. MORE TO LOVE.

How It Works
  • Kiehl's Join

    Simply spend RM250 nett & above in a single receipt at any Kiehl's store.

  • Kiehl's Membership

    Member year starts the day you enroll in Kiehl's Rewards and lasts for 365 days.Points Validity = 1 Year

  • Kiehl's Rewards

    Once you've enrolled in Kiehl's Rewards, start accumulating points by making purchases at any Kiehl's store.

    • RM 1 = 1 point**
    • Welcome gift***
    • RM 100 Kiehl's voucher for your next day purchase for every RM 1000 nett & above spent****
    • 10% discount & birthday gift during your birthday month*****

*Strictly for Malaysian only. Others are subject to management approval upon proof of permanent residency in Malaysia.
Please write in to [email protected] & attach copy of your employment/student/permanent resident visa.
**Points will be reflected in your receipt & account one (1) day after a purchase is made.
***Available upon next visit (within 60 days from first visit), consists of 1 travel-size sample.
****RM100 Kiehl's voucher will be valid for 60 days from the redemption date. After 60 days, STRICTLY no extension is allowed.
For redemption, customers will need to show IC for verification. No representative is allowed to redeem on behalf.
*****10% birthday discount is valid on the NEXT purchase if member joins during birthday month. 1 x use only.