Forgot your password?

Please fill in your details below
to get your new Kiehl's account password.

Thank You

Are you a current Kiehl's customer?


We have upgraded our Customer Portal!
Update your details with us or sign up if you are new to Kiehl's!

Are you a current Kiehl's customer?


Please fill in your details below
for your new Kiehl's account password.



    1. The programme, rewards, privileges and terms and conditions in respect of the Kiehl’s Family Rewards Programme (“Programme”) is created, owned and managed by f L’Oréal Malaysia Sdn. Bhd. (Company No. 328418-A) (“Company”).
    2. The Kiehl's Family Rewards Program commences 1 July 2020, and awarding of membership tiers will take into account only transactions made from 1 July 2020 onwards.

    1. The Programme is open to all individual residents of Malaysia with valid NRIC and shall be of the age of 18 years and above as at the start of the Programme Period (“Member”), subject to the terms and conditions herein contained.
    2. All applications to become Member are subject to valid proof of purchase at any Kiehl’s Boutique/Online store/Social commerce in Malaysia.
    3. The approval of the application is at the sole discretion of the Company and the Company may reject any applications without assigning any reasons whatsoever.
    4. All Members are subject to the terms and conditions of the Programme, which may be changed, revised, supplemented, suspended, withdrawn or terminated by the Company at any time without prior notice. Members are entitled to enjoy the relevant benefits and privileges of the Programme throughout the Programme Period.
    5. Membership points and privileges are non-transferable and non-exchangeable for (i) cash (in full or in part), (ii) non-designated products or (iii) non-designated Rewards (as defined hereafter) and may only be used by the Members for purposes outlined in the Programme.
    6. Members must provide their identification card (NRIC) and mobile phone number when requested by the Company or its employees, in order to enjoy the relevant membership benefits or privileges.

    1. Points accumulation shall be effective from, and includes the points from the first purchase.
    2. Points are valid for 12 months from the joined date of membership.
    3. To earn points, Members are required to provide registered mobile number and inform Kiehl’s staff of their membership every time a purchase is made at any Kiehl’s boutiques/Social commerce in Malaysia. Kiehl’s Malaysia reserves the right to reject any request to issue points after a transaction has been made.
    4. Points are earned and accumulated, strictly through the purchase of any Kiehl’s products at Kiehl’s Boutiques/Online store/Social commerce in Malaysia.
    5. Points will be reflected on receipt, account & online portal one (1) day after a purchase is made
    6. Kiehl’s Family Rewards Tier is available for 3 tiers:
      • Fan: RM1 – RM1,499 accumulative spend within 12 months
      • Friend: RM1,500 – RM2,999 accumulative spend within 12 months
      • Family: RM3,000 accumulative spend within 12 months
    7. You will be downgraded to the previous tier if you did not spend within the amount for respective tier.
    8. Kiehl’s Family Rewards tier validity is 12 months from the joined date of membership or date of upgraded membership.

    1. Kiehl’s discount voucher will be valid for 60 days from the redemption date. After 60 days, strictly no extension is allowed. Members must present their identification card (NRIC) when requested by the Company or its employees, in order to utilize discount voucher.
    2. All welcome gifts, birthday gifts, treats & exclusive offers are subject to change according to availability and the management reserves the rights to change the gifts from time to time without prior notification.
    3. All Members are entitled for a one-time 10% Birthday Discount during their birthday month.
    4. Welcome gifts are only available for redemption from 1st September 2020 onwards at your subsequent purchase from your qualifying transaction.

    1. By submitting the application, the Member agrees that the Company may collect, record, hold, store, use, deal and/or process the Member’s personal data for the purposes contemplated herein and.
    2. Please refer to our privacy policy at

    1. By submitting the Membership Application, Members are deemed to have understood and agreed to be bound by the Terms and Conditions.

    1. The Company shall require a Member to provide proof of eligibility to participate in the Programme including without limitation, identification documents.
    2. The following groups of persons shall not be eligible to participate in the Programme:
      • Employees of the Company and its group of companies and their immediate family members (spouse, children, parents, siblings, and their spouses); and
      • Employees of the Company’s agencies associated with the Programme and their immediate families (spouse, children, parents, siblings, and their spouses).
    3. The Company reserves the right in its sole discretion, without prior notice, and without any liability to any person, at any time to change the Terms and Conditions including to change the Program Period, make reward substitutions, cancel, terminate or suspend the Program in whole or in part. In the event of any changes to the Terms and Conditions, Members agree that their continued participation in the Programme will constitute their acceptance of the Terms and Conditions (as changed). As such, Members are advised to check the Kiehl’s official website from time to time for updates on the Terms and Conditions of the Program.
    4. The Company’s decision on all matters relating to the Programme shall be final, binding and conclusive on all Members, and no correspondence or appeals will be entertained.

    1. The Member’s participation in the Programme shall be at the Member’s own risk.
    2. The Company, its, directors, officers, employees, agents, sponsors and/or representatives shall not be liable to any Member in respect of any loss or damage whatsoever which is suffered, including but not limited to indirect or consequential loss, or for personal injury suffered or sustained by the Member arising out of or in connection with the participation by the Member in this Programme, as well as the redemption and/or utilisation of any Reward.
    3. Where the Terms and Conditions of the Programme is prepared in English and any other language(s) in the event of any inconsistency between the English language and the other language(s), the English language version shall prevail and govern in all respects.
    4. The Terms and Conditions of the Programme shall be construed, governed and interpreted in accordance the laws of Malaysia and any disputes arising thereof shall be mutually resolved, failing which, shall be referred to the exclusive jurisdiction of the courts of Malaysia.
Sign In
Remember me

Don't have an account?

Kiehl's Rewards


When you become a Rewards member, your purchases earn you complimentary treats, exclusive offers, and surprise gifts.MORE REWARDS. MORE TO LOVE.

How It Works
  • Kiehl's Join

    Simply spend RM250 nett & above in a single receipt at any Kiehl's store.

  • Kiehl's Membership

    Member year starts the day you enroll in Kiehl's Rewards and lasts for 365 days.Points Validity = 1 Year

  • Kiehl's Rewards

    Once you've enrolled in Kiehl's Rewards, start accumulating points by making purchases at any Kiehl's store.

    • RM 1 = 1 point**
    • Welcome gift***
    • RM 100 Kiehl's voucher for your next day purchase for every RM 1000 nett & above spent****
    • 10% discount & birthday gift during your birthday month*****

*Strictly for Malaysian only. Others are subject to management approval upon proof of permanent residency in Malaysia.
Please write in to [email protected] & attach copy of your employment/student/permanent resident visa.
**Points will be reflected in your receipt & account one (1) day after a purchase is made.
***Available upon next visit (within 60 days from first visit), consists of 1 travel-size sample.
****RM100 Kiehl's voucher will be valid for 60 days from the redemption date. After 60 days, STRICTLY no extension is allowed.
For redemption, customers will need to show IC for verification. No representative is allowed to redeem on behalf.
*****10% birthday discount is valid on the NEXT purchase if member joins during birthday month. 1 x use only.