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KIEHL'S SATISFACTION GUARANTEE

  • At Kiehl's, we stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase. If, for any reason, you buy anything from us that is displeasing to you, you may return any of our products, to the original point of purchase, for a full 100% money-back guarantee, within 30 days at the original store of purchase.
  • As an alternative, we are pleased to offer product(s) exchange within 60 days from the date of purchase. All exchanges (including products purchased from our official online store) are to be carried out at any of our walk-in stores only.
  • We respectfully request that you tender the sales receipt to facilitate your refund and/or exchange, without which, we may be unable to fulfil the request.
  • For refund of online purchases made through our official online website, please courier the product(s) along with the sales receipt to us at the below address. Any parcels received without the attached proof of purchase will not be processed. Do kindly drop us an email at [email protected] to notify us on your request so we may keep an eye out for your parcel.

    Kiehl’s Since 1851
    G-41, Ground Floor, Sentral i-City,
    Plot 1, Persiaran Multimedia Seksyen 7,
    Jalan Plumbum 7/102,
    40000 Shah Alam, Selangor
  • The above guarantee is only applicable for purchases made at our official stores as listed here and on www.kiehlstimes.com.my. Any other point of sales apart form these are unauthorized. Due to counterfeit products, we regret that we cannot offer you our refund and/or exchange, or otherwise assist you with any problems that you may encounter for any products purchased from unauthorized sellers including that of retailers, online platforms, websites or other individual sellers.
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Kiehl's Rewards

WELCOME TOKIEHL'S REWARDS!

When you become a Rewards member, your purchases earn you complimentary treats, exclusive offers, and surprise gifts.MORE REWARDS. MORE TO LOVE.

How It Works
  • Kiehl's Join

    Simply spend RM250 nett & above in a single receipt at any Kiehl's store.

  • Kiehl's Membership

    Member year starts the day you enroll in Kiehl's Rewards and lasts for 365 days.Points Validity = 1 Year

  • Kiehl's Rewards

    Once you've enrolled in Kiehl's Rewards, start accumulating points by making purchases at any Kiehl's store.

    • RM 1 = 1 point**
    • Welcome gift***
    • RM 100 Kiehl's voucher for your next day purchase for every RM 1000 nett & above spent****
    • 10% discount & birthday gift during your birthday month*****

*Strictly for Malaysian only. Others are subject to management approval upon proof of permanent residency in Malaysia.
Please write in to [email protected] & attach copy of your employment/student/permanent resident visa.
**Points will be reflected in your receipt & account one (1) day after a purchase is made.
***Available upon next visit (within 60 days from first visit), consists of 1 travel-size sample.
****RM100 Kiehl's voucher will be valid for 60 days from the redemption date. After 60 days, STRICTLY no extension is allowed.
For redemption, customers will need to show IC for verification. No representative is allowed to redeem on behalf.
*****10% birthday discount is valid on the NEXT purchase if member joins during birthday month. 1 x use only.