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KIEHL'S SATISFACTION GUARANTEE

  • At Kiehl's, we stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase. If, for any reason, you buy anything from us that is displeasing to you, you may return any of our products, to the original point of purchase, for a full 100% money-back guarantee, within 30 days at the original store of purchase.
  • As an alternative, we are pleased to offer product(s) exchange within 90 days from the date of purchase. All exchanges (including products purchased from our official online store) are to be carried out at any of our walk-in stores only.
  • We respectfully request that you tender the sales receipt to facilitate your refund and/or exchange, without which, we may be unable to fulfil the request.
  • For refund of online purchases made through our official online website, please courier the product(s) along with the sales receipt to us at the below address. Any parcels received without the attached proof of purchase will not be processed. Do kindly drop us an email at [email protected] to notify us on your request so we may keep an eye out for your parcel.

    Kiehl’s Since 1851
    G-41, Ground Floor, Sentral i-City,
    Plot 1, Persiaran Multimedia Seksyen 7,
    Jalan Plumbum 7/102,
    40000 Shah Alam, Selangor
  • The above guarantee is only applicable for purchases made at our official stores as listed here and on www.kiehlstimes.com.my. Any other point of sales apart form these are unauthorized. Due to counterfeit products, we regret that we cannot offer you our refund and/or exchange, or otherwise assist you with any problems that you may encounter for any products purchased from unauthorized sellers including that of retailers, online platforms, websites or other individual sellers.
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